Legal
Privacy Policy
Who you are buying from
Pondok Peptides is a storefront brand operated by Oxford Research Syndicate Ltd (Company No. 17207898), a company registered in England & Wales at 131A Movers Lane, Barking, IG11 7UQ, United Kingdom. Payments are processed by Oxford Research Syndicate Ltd, the parent company that operates this storefront.
Contact: info@pondokpeptides.com · 07457 404317 (Mon–Fri 09:00–17:00 UK)
Last updated: 24 June 2026
1. Data Controller
Oxford Research Syndicate Ltd, 131A Movers Lane, Barking, IG11 7UQ, is the data controller for personal data collected via pondokpeptides.com.
2. Data we collect
- Identity & contact: name, billing/shipping address, email, phone.
- Order data: items purchased, order value, payment confirmation token. We never see your card details — payment is processed by Shopify Payments / Stripe.
- Technical: IP, browser, device, pages viewed, referrer.
- Communications: emails and form submissions you send us.
3. Lawful bases
Contract (to process and dispatch your order), legal obligation (tax and records retention), legitimate interests (fraud prevention, service improvement, transactional email), and consent (marketing email, non-essential cookies).
4. How we use your data
Fulfilling orders, customer service, fraud prevention, statutory record keeping (6 years), and with your consent, marketing email which you can unsubscribe from at any time.
5. Sharing
Shopify Inc. (storefront and checkout), Royal Mail or chosen courier (delivery), Stripe / Shopify Payments (payment processing), Google Analytics and Google Ads (with consent), our email service provider, and HMRC or law enforcement where legally required. We do not sell personal data.
6. International transfers
Some processors are based in the United States. Transfers rely on the UK International Data Transfer Addendum to the EU Standard Contractual Clauses.
7. Retention
Order records: 6 years (HMRC). Marketing data: until you unsubscribe. Support emails: 2 years.
8. Your rights
Access, rectification, erasure, restriction, portability, objection, withdraw consent, and the right to complain to the Information Commissioner's Office (ico.org.uk). Email info@pondokpeptides.com to exercise any right; we respond within 30 days.
9. Cookies
Strictly necessary cookies (cart, checkout, security) are always on. Analytics and advertising cookies are loaded only with your consent via the cookie banner.
10. Changes
We will post any update here with a new "Last updated" date.