Privacy Policy

1. Who we are

Pondok Peptides is a trading name of Prapen Group Ltd (Company No. 17207898), registered in England & Wales, with registered address 131 Movers Lane, Barking, IG11 7UQ, United Kingdom. We are the data controller for personal data collected through this website.

2. Data we collect

We collect information you provide directly (name, email, billing and delivery address, phone number, order details) as well as technical data (IP address, browser, device, pages viewed, cookies) when you use the site.

3. How we use your data

• To process and dispatch orders.
• To respond to enquiries and provide customer support.
• To send order updates and, where you have opted in, marketing communications.
• To maintain site security, prevent fraud and comply with legal obligations.
• To improve our products, content and user experience.

4. Legal bases

We process data under the UK GDPR on the bases of contract performance, legitimate interests, legal obligation, and consent (for marketing and non-essential cookies).

5. Sharing

We share data only with trusted processors (payment providers, couriers, hosting, email, analytics) under written agreements, and with authorities where legally required. We do not sell personal data.

6. Retention

Order and accounting records are retained for at least 6 years to meet UK tax and consumer law. Marketing data is retained until you withdraw consent.

7. Your rights

You have the right to access, rectify, erase, restrict, port or object to processing of your personal data, and to lodge a complaint with the Information Commissioner's Office (ico.org.uk).

8. Cookies

We use essential cookies to operate the site and analytics cookies (e.g. Google Analytics) to understand usage. You can manage cookies in your browser settings.

9. Contact

Privacy queries: info@pondokpeptides.com
Prapen Group Ltd, 131 Movers Lane, Barking, IG11 7UQ, United Kingdom.